MetCom's History

Metropolitan Area Communications Center, commonly referred to as "MetCom," was first established on January 19, 2006 to provide dispatch services for South Metro Fire Rescue. MetCom combines the best dispatching technology available with a team of highly-trained and experienced emergency services dispatchers and technical staff.

MetCom currently employs a total of twenty professionals, including six Full-Time and three Part Time Dispatchers, three Lead Dispatchers and three Supervisors. These individuals are responsible for answering 9-1-1 calls from our citizens as well as dispatching fire and medical resources. In addition, they work on various special projects and committees such as Quality Assurance, Incident Dispatch, Public Education and Emergency Planning.

There are three IT Specialists who are responsible for maintaining our state-of-the-art technology, including CAD and GIS mapping. Additionally, an Administrative Manager provides MetCom employees with payroll, benefits, accounting and a variety of other services.

MetCom is managed by the Executive Director. The Director is responsible for maintaining the center and ensuring its future growth and development.

The primary goal of MetCom is to reduce the time it takes from when you call 9-1-1 until a fire truck or ambulance shows up at your door. MetCom's personnel are trained in EMD (Emergency Medical Dispatch) and EFD (Emergency Fire Dispatch), which means they can provide help to callers over the phone while the firefighters and paramedics are on the way.

On December 20, 2007, MetCom began providing dispatch services for Parker Fire Protection District. South Metro Fire Rescue and Parker Fire merged to become the South Metro Fire Rescue Authority on May 1, 2008. In addition, MetCom started dispatching for West Douglas Fire Protection District beginning January 1, 2009.