Text To 911

Text to 911 is Here!

The Arapahoe County E9-1-1 Emergency Communications Authority is pleased to announce the ability to send a text message to 9-1-1 as an integrated service to our robust 9-1-1 network and 9-1-1 equipment. Thorough testing has been conducted and Text to 9-1-1 is live, for the public in Arapahoe County.

Texting to 9-1-1 provides accessibility to the hearing and speech impaired population and provides an alternative to reach help in a dangerous situation when a voice call is not possible or where a voice call fails due to a high volume of phone activity but texting is successful.

Only 2% of all dispatch centers across the nation are capable of receiving a text to 9-1-1 message. ACECSA 9-1-1 is excited to join the 2% and to open the path to our citizens, our visitors and our community.

How to text to 9-1-1 in an emergency:

  • Enter the numbers "911" in the "To" field.
  • The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed.
  • Push the "Send" button.
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
  • Text in simple words- do not use abbreviations.
  • Keep the text message brief and concise.

When to text to 9-1-1

  • If you are hearing impaired.
  • When a voice call could increase a threat.
  • If you are injured and cannot speak.
  • If you are in a remote location and can only send a text message.

Currently, the four major carriers; AT&T, Sprint, T-Mobile and Verizon Wireless have agreed to offer the text to 9-1-1 service. However, this does not mean that the service is available in all areas. Should you be out of the area, for that Carrier, you will receive a message stating that the text service is not available and to call 9-1-1.

ACECSA 9-1-1 is the governing authority for the administration of 9-1-1 in Arapahoe County Colorado. ACECSA 9-1-1 supports seven (7) 9-1-1 centers in Arapahoe County; Arapahoe County Sheriff’s Office, Englewood Safety Services, Glendale Police, Greenwood Village Police, Littleton Fire Rescue, Littleton Police and MetCom Fire/EMS.