IAED (International Academies of Emergency Dispatch)

On July 30, 2010, the International Academies of Emergency Dispatch (IAED) formally presented MetCom with the Accreditation as an Emergency Medical Dispatch Center of Excellence. MetCom became the 141st center in the world to be awarded this high distinction for our comprehensive implementation and compliance with the Medical Priority Dispatch System (MPDS) and associated "20 Points of Excellence."

The MPDS is the world's most widely-used 9-1-1 type pre-arrival instruction and dispatch life support protocol system. With scripted telephone instructions for CPR, airway obstruction relief, hemorrhage control, and childbirth assistance, the MPDS has been credited with helping save thousands of lives. In addition to requiring proper system oversight, medical control and quality improvement programs, Accreditation demands careful MPDS compliance and certification for all emergency call-takers and medical dispatchers.

Earning the Accreditation award is voluntary and involves completing a detailed self-study analysis. This accomplishment demonstrates to not only each individual in the communications center, but also to the administration, community and the world, that MetCom is compliant with all international standards for Emergency Medical Dispatch (EMD).

APCO Project 33

MetCom is now one of 33 Centers in the nation to have its training program certified by The Association of Public-Safety Communications Officials (APCO). The APCO P33 Training Program Certification - requires agencies to meet or exceed the APCO ANS 3.103.1-2010: Minimum Training Standards for Public Safety Telecommunicators.

The standard specifies the minimum training requirements of calltakers and dispatchers of law enforcement, fire services, and emergency medical services assigned to the public safety communications function. Telecommunicators are typically tasked with receiving, processing, transmitting, and conveying public safety information to dispatchers, law enforcement officers, fire fighters, emergency medical and emergency management personnel.

MetCom's future plans involve becoming accredited in Emergency Fire Dispatch as well.