Dispatcher Training and Qualifications

MetCom Dispatchers are responsible for receiving and prioritizing emergency and non emergency telephone calls from the public and primary Public Safety Answering Points (PSAPs). Work involves evaluating incoming calls to determine an appropriate level of Fire/EMS assistance required, dispatching units, giving self-help if necessary, providing instructions to help someone else, and transmitting information and messages upon request according to established procedures. This position monitors public safety units in the field, retrieves and enters computer data, operates TDD/TTY and other related communications equipment.

In order to be employed by MetCom, an individual must be at least 21 years of age with a high school diploma or GED. Post-high school education at a technical or college level is also helpful. MetCom also requires at least two years of Public Safety dispatching or 9-1-1 call center experience. Other public safety experience such as fire suppression/emergency medical services is also considered when hiring.

After being hired to work at MetCom, each Dispatcher, Lead Dispatcher and Dispatch Supervisor is required to obtain and maintain certifications in Priority Emergency Medical Dispatch (EMD), Priority Emergency Fire Dispatch (EFD), APCO Telecommunicator 1, APCO Fire Service Communicator, ICS 100/200/300, NIMS 700/800 and CPR.

On-going training is an important component to MetCom's success. In addition to the mandatory certifications, individual dispatchers are certified in numerous other areas including, but not limited to, Colorado Radio Interoperability, Incident Dispatchers, Homeland Security, Public Fire Educator and more.

MetCom hosts quarterly in-services covering various topics pertaining to dispatchers, for MetCom employees as well as communications personnel from our neighboring agencies.