The Metropolitan Area Communications Center (MetCom) was designed to serve as a regional Fire/EMS emergency communications center committed to outstanding patient care, exceptional customer service and improved call handling performance.
This is demonstrated by MetCom's ability to meet or exceed all NFPA 1221 performance standards, meet the standards established by the Commission on Fire Accreditation International (CFAI) and its recognition as an "Accredited Center of Excellence"(ACE) by the National Academies of Emergency Dispatch.
MetCom's ACE makes it the 141st public safety communications center in the world to demonstrate this high level of Emergency Medical Dispatch performance.
MetCom Expands Services
MetCom is pleased to announce new agreements with South Metro Fire Rescue Authority and West Metro Fire Protection District for GIS and Fire Analytics services. MetCom will provide a service that will promote RMS and GIS data sharing and will work to develop a common solution that supports the concepts of data interoperability and standardization between the fire agencies. This service will be supported by a multi-agency Standards Steering Committee made up of representatives from the involved fire departments.
As part of this agreement MetCom's GIS services will include: maintaining street center line using data from Jefferson, Arapahoe and Douglas counties; maintaining address points and parcels, boundary and custom GIS layers; and producing maps/mapbooks. Analytic services will include NFIRS reporting, response time performance, risk analysis, and development of Standard of Cover. MetCom will also work with both agencies to develop a data standard (or standards) that will assist all entities in achieving improved capabilities in planning, prevention, mitigation and response programs whether the nature of the emergency is fire, medical, or natural/human-caused disasters.
These agreements mark a great beginning toward a cooperative relationship between MetCom, SMFRA and WMFPD to promote data interoperability at a regional level.
MetCom is now one of 33 Centers in the nation to have its training program certified by The Association of Public-Safety Communications Officials (APCO)... Read More
MetCom 911 and Douglas Regional 911 Sign Mutual Aid Agreement
The cooperative approach between MetCom 911 and Douglas Regional 911 is formally symbolized by the recent signing of a Mutual Aid Agreement (MAA) by both the Douglas County Sheriff's Office and MetCom. This MAA provides for a mutual exchange of Incident Dispatch Team (IDT) support by both organizations. "By working together we will be able to enhance the incident management and communications needs of the public safety agencies in Douglas and Elbert Counties, and in South Metro Fire Rescue Authority's district. The value of fostering a regional approach to incident communications and creating positive relationships between 911 agencies cannot truly be measured" stated Paul Smith, MetCom's Executive Director. In addition to supporting major incidents within each other's service areas, the Incident Dispatch Teams will be involved in joint trainings and program development.