The Metropolitan Area Communications Center (MetCom) was designed to serve as a regional Fire/EMS emergency communications center committed to outstanding patient care, exceptional customer service and improved call handling performance. This is demonstrated by MetCom's ability to meet or exceed all NFPA 1221 performance standards, meet the standards established by the Commission on Fire Accreditation International (CFAI) and its recognition as an "Accredited Center of Excellence"(ACE) by the National Academies of Emergency Dispatch in 2010.
In 2013, it was time to renew ACE status by resubmitting an extensive package of information about MetCom, including a detailed self-study and analysis. Re-accreditation requires proper system of oversight, medical control and quality improvement programs. In addition, all dispatchers must maintain required certifications through continuing education.
We are proud to announce that effective July 2, 2013, MetCom was awarded Re-Accreditation as an Emergency Medical Dispatch Center of Excellence by the International Academies of Emergency Dispatch. One of the comments made in the re-accreditation notification speaks directly to the quality of MetCom's dispatch personnel: "Your call takers do an excellent job...and their customer service is phenomenal!"" MetCom is the 141st public safety communications center in the world to demonstrate this high level of Emergency Medical Dispatch performance.
The Arapahoe County E9-1-1 Emergency Communications Authority is pleased to announce the ability to send a text message to 9-1-1 as an integrated service to our robust 9-1-1 network and 9-1-1 equipment. Thorough testing has been conducted and Text to 9-1-1 is live, for the public in Arapahoe County. Texting to 9-1-1 provides accessibility to the hearing and speech impaired population and provides an alternative to reach help in a dangerous situation when a voice call is not possible or where a voice call fails due to a high volume of phone activity but texting is successful. To read more about Text To 911,Click Here